- Past notices
- No further notices from the past 7 days.
Update:Premium Analytics service is also now fully recovered. Some telemetry/insight gaps may be seen for the time period during the outage with our cloud provider, but the network is now feeding telemetry to premium analytics service and updating dashboards.
We are still working on the following two services:
Thank you for your patience as we continue towards full recovery in our disaster recovery operations.
Update: : In addition to full recovery for Wired and Wan assurance with switching and wan edges, we also have Access Assurance Services fully recovered. On Wireless Assurance, we have full recovery except for a few issues reported on Guest portal- please validate the configuration and reconfigure if any inconsistencies are seen.
We are continuing to progress on recovering the following:
Thank you for being patient and working with us as we continue our efforts towards full recovery.
Update : We have full recovery for Wired and Wan assurance with switching and wan edges. On Wireless Assurance, we have full recovery except for a few issues reported on Guest portal- please validate the configuration and reconfigure if any inconsistencies are seen.
We are continuing to progress on recovering the following:
Thank you for being patient and working with us as we continue our efforts towards full recovery.
Majority of APs, Switches , WAN edges with Wireless, Wired & WAN Assurance have been recovered and should be showing as connected to your organization with telemetry coming through for wireless and wired clients. If you are not seeing them online, and there is a local DNS configured for your networks, please refresh the cache.
Known issues still in the process of resolution:
Thank you again for your patience as we progress towards full recovery.
Update: Access Points continue to be recovered on manage.ac6.mist.com. For customers using local DNS in your networks - please do refresh the DNS cache as that may cause APs to not come online in your organization. Firmware Upgrade service for APs which was previously in progress been recovered.
Wired Assurance recovery is in progress - your switches in your inventory will start connecting back to cloud and show connected status. Wired Client telemetry per port will also begin to populate in the cloud instance for your organization. Please do not currently make any changes to configurations for your wired devices.
There should be no connectivity disruption for end users - wired /wireless devices , nor is any disruption expected as we continue to recover all the services for manage.ac6.mist.com.
Known issues still being resolved:
We will continue to provide updates as we progress on the above.
Access Points and Wireless Assurance Services are recovering with respect to full visibility for wireless services - AP and Client insights, SLEs, Events are all available for clients and APs as they come online. Some issues still being resolved:
Thank you again for your patience. We will update on progress on items above as well as when we begin wired assurance recovery.
We are in the process configuration recovery for wired and wireless. Once complete, we will begin bringing the Access Points online so that wireless visibility is restored. We request you to not make any configuration changes at this time. Wired devices connectivity will follow as well as we continue with recovery. We will update every hour to report on progress.
Thank you for your continued patience. We are in the final phase of recovery, and expect to be enabling all services as part of our disaster recover process between 8pm -10pm UAE local time, March 4th. We willl provide an around 8:30pm UAE local time today on the services recovered.
We have been working continually to recover all services for our Global 03 instances, and are working with our hosting provider. We have partial recovery for some services- but full service restoration is still in process. We will provide another update by 6am PST, March 4th if not earlier.
EMEA 03 ( manage.ac6.mist.com) cloud environment is still in the process of recovery. We are working with our hosting provider to resolve the issue. While the cloud visibility is still being recovered, your network should still be operational with client connectivity maintained.
We've confirmed the loss of availability is due to an issue with the upstream hosting provider in the region.
We are monitoring closely and evaluating recovery options.
The EMEA-03 (manage.ac6.mist.com) cloud environment is unavailable due to an upstream provider issue.
We are monitoring the issue closely.
All networks are operational. If you utilize the Mist Guest portal or External Guest portal options, those SSIDs would fail open by default, or fail closed if configured. Mist access assurance is operational.